VFS Global, the world’s leading provider of visa outsourcing and technology services for governments and diplomatic missions, has officially opened its flagship Visa Application Centre in Wafi City, Dubai. Spanning nearly 150,000 square feet, the new facility is now the largest visa application centre in the world, offering unmatched capacity, technology, and customer-centric design.
The landmark centre was inaugurated by His Excellency Helal Saeed Almarri, Director General, Dubai’s Department of Economy and Tourism; His Excellency Mohammed Ahmed Al Marri, Director General, General Directorate of Identity and Foreigners Affairs – Dubai; and Mr. Zubin Karkaria, Founder and CEO of VFS Global Group.
“This milestone reflects Dubai’s strategic direction to enhance global mobility and advance the goals of the Dubai Economic Agenda D33,” said H.E. Helal Saeed Almarri. “Visa facilitation is key to tourism, talent attraction, and international partnerships—crucial to Dubai’s future-ready positioning.
H.E. Mohammed Ahmed Al Marri added, “This world-class facility is a testament to the UAE’s commitment to smart services and excellence in government delivery. It marks a significant step in strengthening Dubai’s role as a global innovation hub.”
With a capacity to handle up to 10,000 applications per day, the centre caters to over 200 nationalities and is staffed by more than 400 trained professionals representing over 25 nationalities. The centre includes over 200 submission counters, including 79 Premium Lounge stations and exclusive Platinum Lounge services offering personalised, high-comfort experiences.
Key Features:
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Tech-enabled self-service kiosks, secure lockers, photo booths, and last-minute support stations
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Smart queue systems with QR check-ins and real-time feedback
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Spacious waiting areas, prayer rooms, kids’ play zones, and buggy service for easy mobility
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Fast-track lanes for seniors, families, and persons with disabilities
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ESG-compliant design promoting sustainability and energy efficiency
“This centre reflects our two-decade-long journey in the UAE and the shared values we’ve built with this visionary nation,” said Zubin Karkaria. “It’s more than just a facility—it’s a symbol of innovation, inclusion, and our role in shaping the future of global mobility.”
The Dubai centre is equipped with a state-of-the-art AI Innovation Hub offering real-time document validation, advanced biometrics, and a dedicated Digitization Centre for secure digital conversion. A Global Resilience Center (GRC) ensures 24/7 data security, operational continuity, and partner government support.
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Smart queue management, e-token systems, and mobile updates ensure a smooth and efficient applicant journey—even at peak capacity—making the centre a global model of how technology can enhance secure and seamless travel.
In alignment with the UAE’s “We the UAE 2031” vision and the Year of Community 2025, the centre integrates local artistic and cultural elements, showcasing the diverse, inclusive spirit of the Emirates. Collaborations with Emirati entrepreneurs and artists are embedded throughout the centre’s design, celebrating the multicultural essence of Dubai.
VFS Global has operated in the UAE since 2002 and has been headquartered in Dubai since 2013. This flagship facility marks a new chapter in the company’s continued commitment to innovation, excellence, and community-focused service.
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