ISLAMABAD: Special Assistant to the Prime Minister (SAPM) for Overseas Pakistanis Jawad Sohrab Malik on Thursday launched the OPF web portal for the recovery of dues of overseas Pakistani workers.
This service expedites the disbursement of dues such as salary, death & disability compensation and other allowances of the workers, according to a press release issued on Thursday.
Addressing the formal launch of the web-based application for Outstanding Dues Management of overseas Pakistani workers at Overseas Pakistan Foundation (OPF) that was completely developed in-house, SAPM Malik emphasised maximum utilisation of technology to improve service delivery to overseas Pakistanis.
He said the Internet has revolutionised the service delivery paradigm as it has transformed the way businesses operate worldwide. Moreover, it has also led to the development of new technologies, thus, providing an opportunity to better manage business processes using state-of-the-art technology.
The implementation of a web-based system has significantly enhanced the efficiency of OPF officials in processing outstanding dues cases of overseas Pakistanis.
Now, all applications are directly entered into the system at their point of origin, which are the offices of the CWAs in Pakistan missions abroad. This eliminates the previous need to send hard-copy applications to OPF for manual data entry, a process that used to take approximately 30 days. With the new system in place, this cumbersome transfer of applications in physical form has been reduced to a few minutes only.
Furthermore, the entire application workflow has been streamlined through automation. The new system provides real-time access to applications, allowing for seamless movement within different departments.
The web-based online system also allows all stakeholders to access up-to-date information on pending dues cases, worker details, payment disbursement status, document verification, etc. Additionally, it empowers senior management to track applications online and monitor the progress of incoming applications.
The SAPM stated that in line with the vision of the prime minister, the Ministry of Overseas Pakistanis and Human Resource Development is striving hard to extend maximum facilities and assistance to overseas Pakistanis who have a strong bond with their homeland and the present government is on its threshold to explore all avenues to facilitate them.
While highlighting the significance of web-based software applications, the SAPM said; “In today’s internet-driven society, web-based applications provide immediate access to services on a 24/7 basis. He appreciated the management of OPF for developing a web-based application for expediting the disbursement of dues to families of Overseas Pakistanis.”
